Privacy Policy

Last Updated: March 06, 2023

1. Introduction

At SimVerse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our mobile application, website, and related services (collectively, the "Service"). By accessing or using the Service, you consent to the practices described in this policy. If you do not agree with this policy, please do not use the Service. We may update this Privacy Policy from time to time, and any changes will be posted on this page with an updated "Last Updated" date.

2. Information We Collect

We collect various types of information to provide and improve the Service. This includes:

• Personal Information: When you register for an account, we may collect your name, email address, and other contact details. If you choose to provide additional information, such as profile preferences or user-generated content, we collect that as well.
• Usage Data: We collect information about how you interact with the Service, including your IP address, device type, operating system, browser type, pages visited, and the time and date of your visits. This helps us analyze trends and improve functionality.
• User Content: Any content you create, upload, or share through the Service, such as custom Sims designs or chat messages, is collected and stored to facilitate your interactions with other users.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and track usage patterns. See our Cookie Policy for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Service, including enabling account creation, facilitating communication between users, and delivering personalized content.
• To improve the Service by analyzing usage trends, diagnosing technical issues, and developing new features.
• To communicate with you, including sending service-related notifications, responding to inquiries, and providing updates about the Service.
• To ensure the safety and security of the Service by detecting and preventing fraud, abuse, or other harmful activities.
• To comply with legal obligations, such as responding to lawful requests from authorities or enforcing our Terms and Conditions.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With Service Providers: We may share your information with trusted third-party vendors who assist us in operating the Service, such as cloud hosting providers or analytics services, under strict confidentiality agreements.
• With Other Users: If you share content or communicate with other users through the Service, that information may be visible to them as part of the Service’s functionality.
• For Legal Reasons: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety.
• In Business Transfers: If SimVerse is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, but we will notify you before your data is subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential to further protect your data.

6. Your Rights and Choices

You have several rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can update or correct your information through your account settings or by contacting us.
• Deletion: You can request the deletion of your account and associated data by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.
• Opt-Out: You can opt out of receiving non-essential communications, such as promotional emails, by following the unsubscribe instructions in those messages.

If you are located in the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR), such as the right to data portability or to object to certain types of processing. Please contact us for more information.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. For example, account data is retained while your account is active and may be kept for a reasonable period afterward to comply with tax or regulatory requirements. User Content may be retained indefinitely unless you request its deletion.

8. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child’s account.

9. International Data Transfers

SimVerse operates globally, and your information may be transferred to, stored, and processed in countries outside your country of residence, including the United States. These countries may have data protection laws that differ from those in your jurisdiction. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy, including the use of standard contractual clauses where required.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@simverse.example.com or via our Contact Us page. We will respond to your inquiries as soon as possible.